Culture Travel is dedicated to safeguarding your personal information and respects your right to privacy. This privacy notice explains how we handle your personal data when you access and use our websites (ceylonleisure.com and our affiliated websites, collectively, “Website”) or our Cultural Trip-branded app, collectively, “App,” and it informs you of your legal rights and privacy protections.
The layered nature of this privacy notice enables you to click through to the details provided below. To better understand the definitions of any of the phrases mentioned in this privacy notice, kindly consult the Glossary as well.
You can reach our Data Protection Officer at:
Automated data collection
Your end device transfers data automatically when you access our website for technical reasons. Apart from any other information you may send to us, the following information is kept on file:
We keep this information for the following reasons:
for load balancing, or to provide you with the quickest loading times possible by spreading out access to our website over a variety of devices;
to protect against specific assaults on our systems and identify attack trends in order to safeguard the security of our IT systems;
Ensuring the effective operation of our IT systems, such as in the event that mistakes arise that we can only fix by preserving the IP address; enabling criminal prosecution, preventing harm, or legal action in the event of particular indications of criminal offences.
Only 30 days of your IP address are kept on file.
Get Your Guide account
To manage reservations, remember favorites, or examine previous reservations, for instance, you can choose to set up a Get Your Guide customer account. You must do so by giving the following information, which is required:
- Surname/first name
- E-mail address
You can also sign in with a Google, Apple, or Facebook account. In this instance, in order to create a user account for you, we obtain the following personal information from Facebook, Google, or Apple,
- E-mail address
- Photo (Facebook only)
- an authentication token
To create and maintain a user account for you, we need the registration information you provided. At this instance, you and we enter into a (free) user agreement, in accordance with which we collect this data (Art. 6 para. 1 lit. b GDPR).
You need to give us these information in order for us to finish the agreement. You are not required to enter into the agreement and thereafter disclose the data, either by contract or by law.
Reviews and ratings
You can review and comment on trips and activities on our website. We might ask you to rate a tour you purchased through our website after you’ve finished it. Of course, providing a rating is entirely optional. We gather the information you provide when you submit a rating so that we can process it in accordance with the function you use and post it on our website. Whenever you want, you can get a rating removed by getting in touch with our customer support.